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Head of Digital Channel

As part of the bank’s global digital strategy, my client is looking to build world class digital products and features for Singapore office as well as to ensure they maximize their opportunities for customer engagement through their digital channels and staff.

The Head of Digital Channel will own and be responsible for setting the local Digital as a Channel Strategy, lead the Digital Channels team and drive ongoing delivery locally.

Responsibilities:
•Owning and delivering the Local Digital as a Channel Strategy as well as working closely with global, regional and local stakeholders
•Delivering increase digital sales across the Digital Channel
•Building a best in class Digital Channel leadership team that will lead, encourage and drive results locally across their teams
•Build a distinctive Digital Channels team locally that will lead and deliver value across the key Digital as a Channel operating activities that span content management, digital messaging, digital optimisation, digital data and digital acquisition
•Responsible for driving digital sales across the Digital Channels in the market
•Build strong relationships, adopting a joined up approach to execute change at pace with minimum conflict.
•Be an effective team player through communication, performance management, development plans and rewards and recognition practices.
•Cultivate an environment that supports diversity and reflects the brand.
•Build a culture of continuous improvement in customer experience and functionality deployment
•Regular review to identify key risks, issues and interdependencies. Determine and apply appropriate mitigation strategies.
•Ensure an equal and balanced focus is maintained on operating and regulatory risks and ensure the Virtual Management Team positively identifies and mitigates these in a manner that protects the Brand.

Requirements:
•Outstanding subject matter expertise of digital channel, including technical, commercial, market place and customer considerations.
•Strong personal links in the digital and finance industry
•Experience in both the developed and emerging markets
•Ability to lead and influence teams
•Managing operational functions, directing process reengineering and efficiency exercises.
•Keen understanding of products, services and underlying processes to fulfill.
•Strong commercial orientation, track record of balancing risks versus rewards and maximizing the cost effectiveness and profitability for the business.
•Deep and wide subject matter expertise of digital channels in banking
•Exceptional ability to lead diverse teams across different functions.
•Strong people leadership and team work skills
•Ability to gather and analyse information, judgment and decision making, communication competencies.
•An understanding of and respect for different cultures, working with colleagues from different countries within a region

EA Licence No: 16S8066 | Registration No: R1329129
To apply, please email your CV to fionat@charterhouse.com.sg. If you would like further information, please contact Fiona Tan on +65 6435 5612 quoting S&M/FT/HDC 1309C
or complete the Application form below.
Application for Head of Digital Channel

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