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Service Delivery Operations Manager

• Managing the collaboration with vendors and the budget of the service
• Setting the priorities and alignment of the service with the client's day-to-day business requirements
• Providing focus and accountability for end-to-end service context
• Reporting on the escalations to the client (and reasons for such escalations) in respect of issues with other vendors
• Allocating actions to remedy any service failure or prevent re-occurrence of any service failures

Skills and Qualifications:
• Minimum of a Bachelor’s degree or equivalent
• 10+ years of experience in Services Management is a must
• Certification in ITIL Services Management will be an advantage
• Working understanding of software development and maintenance lifecycle

Knowledge on Pega and Healthcare IT will be preferred

EA License no: 16S8066 | Registration no: R1110355
To apply, please email your CV to If you would like further information, please contact Yvonne Tang on +65 6435 5602 quoting IT/YT/SDOM/060618C
or complete the Application form below.
Application for Service Delivery Operations Manager

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