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APAC Field Service Specialist : Molecular Diagnostics MNC

Job details

Location: Singapore
Job Type: Permanent
Discipline:
Reference: HCLS/KP/APACFSS/1710C
Posted: 28 days ago
Consultant: Kelvin Pang
Consultant Email: email Kelvin
Consultant Phone: +65 6950 0364

Job description

3 preferences are:

  • Advanced Service Engineer. SME experienced. Perform hands on trouble shooting work, provide technical training to channel distributors and internal Service Engineers (Non direct reports)
  • Independent. Bring back feedback from field and work with HQ Global Product Support team. Look at service operations improvement
  • Covered more than 1 country before, open to travel

Other information:

  • Open to applicants from Molecular Dx, Clinical Dx, Imaging Dx and Analytical Instruments : Complex Products background
  • This is a SG home base role

Key Responsibilities:

  • Reports to Senior Manager, Service Operations, APAC. To help maintain, install, and troubleshoot Company systems throughout APAC region.
  • To help determine the company's hardware, software, and data needs and make recommendations to Service Engineering and Global Product Support teams based on this information.
  • Translate technical information for consumption by non-technical professionals, and conduct technical training of FSE, Distributor and other staff as required.
  • Develop distributor service engineers’ service skills and improve customer relationship.
  • Review distributor service capability and help implement and maintain processes necessary for monitoring and ensuring compliance.
  • Work with Service Engineering team on current system-related projects and participate in NPI programs as required.
  • Additionally, they help identify changes and techniques that may improve efficiency.

Requirements:

  • 10+ years’ experience in medical or life science markets providing advanced level service as well as demonstrated abilities in promoting the customer care brand.
  • Demonstration of Continuous Improvement initiatives, working within field and collaborative work with other core functional teams.
  • Experience of providing technical support to both customer and field teams.
  • High degree of customer focus and commercial acumen.
  • Advanced complaint handling, troubleshooting skills, knowledge of GMP and ISO requirements.
  • Excellent communication skills and technical presentation skills for group and one-on-one presentations.
  • Strong experience to collaborate and elevate service levels in regions that are managed through distributors.
  • Must exhibit the following characteristics:
    • Recognition as a role model within their peer group
    • Act as coach and mentor to others within the team to both new and experienced colleagues
    • Demonstrate exemplary business ethics and practices
    • Demonstrate the ability to successfully collaborate with other departments and internal operations
  • International experience required.
  • Ability to interface and develop relationships with channel partners, distributors and Authorized service providers and promote Company Brand.

Please contact Kelvin Pang at +65 6950 0364 or charterhousehealthcare@charterhouse.com.sg for a confidential discussion

EA License no: 16S8066 | Registration no: R1325516

Only successful candidates will be notified.