Customer Care Specialist | Customer Relationship Management (CRM) / Systems, Applications and Products (SAP) Support

Job description

Our client is a well-known MNC in Clinical Diagnostics.

Responsibilities:

• Supporting CRM, Power BI and SAP (ERP) in terms of issue support, training, enhancement and improvements: 
  • Work with Business Application Management team and external vendor in supporting day-today issues from users
  • Adherence to corporate governance framework in terms of master records
  • Ensure processes are efficient across business functions and across regions and must not impede other functions from carrying out their activities
  • Updating training manuals based on changes in the system configuration promptly
  • Support integration testing, user acceptance testing, end-user training and Go-Live support
• Analyse records in CRM, Power BI and SAP (ERP) to ensure accuracy: 
  • Monitoring records randomly by making sure its accuracy based on user’s day-to-day entry
  • Creating knowledge base or know-how database and share with all users
  • Provide refresher trainings to end-users to make sure accuracy of data inputs when there is a need
• Managing Engineering Change Request (ECR) / (TB) Release:
  • Work with different departments and Japan office to establish the process, documentation and future enhancement
  • Work with IS department to establish a site for monitoring ECR / TB release statuses
  • Update Master Price List (MPL) immediately based on Engineering and Computer Technology (ECT) / TB releases for related parts / consumable
• Spare parts management and planning:
  • Work with Supply Chain Management team to manage stock inventory in maintaining Material requirements planning (MRP) for fast moving items, write-off products/materials of non-moving/ discontinued/obsolete items, monitoring MRP usage by affiliates
  • Perform mass activation of new products/materials provided by manufacturers
  • Generating monthly reports on movement of spare parts

Requirements:

• Diploma or Degree or its equivalent in Computer Science / Business Management / Information Technology / Biomedical / Mechatronics / Electronics Engineering
• Minimum 3 years relevant experience in administering (CRM) and Enterprise Resource Planning (SAP) system
• Strong proficiency in using Microsoft Excel
• Competence in interactive communication, problem solving and decision making
• Excellent analytical and troubleshooting skills with ability to communicate complex technical/clinical content in an easy to understand manner
• Good and fluent in both written and oral communication skills including presentation skills
• Conduct with professionalism with strong interpersonal skills and customer focus
• Positive working attitude with a sense of urgency and result oriented
• Able to work independently as well as an effective team player with people from different cultures
• Occasional travel required to Asia Pacific regions
• Available for permanent position

Please contact Kelvin Pang at +65 6950 0364 or charterhousehealthcare@charterhouse.com.sg for a confidential discussion

EA License no: 16S8066 | Registration no: R1325516

Only successful candidates will be notified.