Customer Care Specialist | Customer Relationship Management (CRM) / Systems, Applications and Products (SAP) Support

Job details

Location: Singapore
Job Type: Permanent
Reference: HCLS/FA/CCS/270519C
Posted: almost 2 years ago
Consultant: Kelvin Pang
Consultant Email: email Kelvin
Consultant Phone:

Job description

Our client is a well-known MNC in Clinical Diagnostics.


  • Supporting CRM, Power BI and SAP (ERP) in terms of issue support, training, enhancement and improvements: 
    • Work with Business Application Management team and external vendor in supporting day-today issues from users
    • Adherence to corporate governance framework in terms of master records
    • Ensure processes are efficient across business functions and across regions and must not impede other functions from carrying out their activities
    • Updating training manuals based on changes in the system configuration promptly
    • Support integration testing, user acceptance testing, end-user training and Go-Live support
  • Analyse records in CRM, Power BI and SAP (ERP) to ensure accuracy: 
    • Monitoring records randomly by making sure its accuracy based on user’s day-to-day entry
    • Creating knowledge base or know-how database and share with all users
    • Provide refresher trainings to end-users to make sure accuracy of data inputs when there is a need
  • Managing Engineering Change Request (ECR) / (TB) Release:
    • Work with different departments and Japan office to establish the process, documentation and future enhancement
    • Work with IS department to establish a site for monitoring ECR / TB release statuses
    • Update Master Price List (MPL) immediately based on Engineering and Computer Technology (ECT) / TB releases for related parts / consumable
  • Spare parts management and planning:
    • Work with Supply Chain Management team to manage stock inventory in maintaining Material requirements planning (MRP) for fast moving items, write-off products/materials of non-moving/ discontinued/obsolete items, monitoring MRP usage by affiliates
    • Perform mass activation of new products/materials provided by manufacturers
    • Generating monthly reports on movement of spare parts


  • Diploma or Degree or its equivalent in Computer Science / Business Management / Information Technology / Biomedical / Mechatronics / Electronics Engineering
  • Minimum 3 years relevant experience in administering (CRM) and Enterprise Resource Planning (SAP) system
  • Strong proficiency in using Microsoft Excel
  • Competence in interactive communication, problem solving and decision making
  • Excellent analytical and troubleshooting skills with ability to communicate complex technical/clinical content in an easy to understand manner
  • Good and fluent in both written and oral communication skills including presentation skills
  • Conduct with professionalism with strong interpersonal skills and customer focus
  • Positive working attitude with a sense of urgency and result oriented
  • Able to work independently as well as an effective team player with people from different cultures
  • Occasional travel required to Asia Pacific regions
  • Available for permanent position

Please contact Kelvin Pang at +65 6950 0364 or for a confidential discussion

EA License no: 16S8066 | Registration no: R1325516

Only successful candidates will be notified.

This job has expired!