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Customer Experience, CX Lead – Financial Services

Job details

Location: Singapore
Job Type: Permanent
Discipline:
Reference: DD/GF/CECL/220520C
Posted: 5 months ago
Consultant: Gwen Fok
Consultant Email: email Gwen
Consultant Phone: +65 6950 0390

Job description

This is an exciting opportunity to join a major player in the Financial Services industry. The Customer Experience Lead will play a key role in taking ownership to enhance the user experience of the company’s products, including digital and non-digital products.

Responsibilities:  

  • CX – maximizing utilization and conversion of the entire customer journey lifecycle across all digital and non-digital products.
  • Adopt a client-centric behaviour to identify gaps and areas of improvements in the existing product designs, including both offline and digital
  • Oversee research, design and testing projects for the various product designs
  • Analytics and Insights: Utilize website performance and user insights to build prototypes, wireframes etc.

Qualifications: 

  • Bachelor’s degree / Masters Preferred
  • 7+ years of relevant experience in CX/UX related role with specific industry expertise in the financial services domain
  • Strong experience in various user experience research methodologies in addition to strong experience in usability testing tool
  • A passion for understanding client behaviour and using that to optimize product design
  • Knowledge and hands-on experience in analysis, presentation tools and design prototyping tools
  • Strong presentation skills and ability to articulate priorities to cross-functional audience
  • Self-starter, good team player, fast learner, curious, resilient, adaptable and entrepreneurial

Only successful candidates will be notified.

For interested applicants, kindly send your updated resume to gwendolynf@charterhouse.com.sg or contact Gwen Fok at +65 6950 0390 for more information.

EA License No: 13C6338 | Registration No. R1221836

This job has expired!