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Supply Chain & Procurement

Field Service Engineer

Job details

Location: Singapore
Job Type: Contract
Discipline:
Reference: SC/DL/FSE/04092020c
Posted: about 2 months ago
Consultant: Derek Li
Consultant Email: email Derek
Consultant Phone: +65 6950 0359

Job description

Report to: Regional Field Service Manager

Provide installation, basic operational training and repair services within an assigned area to assure continuity of customer operations and high levels of customer satisfaction.

Responsibilities:

  • Required to install / maintain / repair sequencing related equipment on-site
  • Diagnose errors or technical problems and determine proper solutions
  • Communicate with the customer to ensure satisfaction and implement any necessary corrective actions
  • Produce timely and detailed service reports
  • Interface with cross functional work teams such as field applications, customer support, product management, manufacturing and marketing / sales
  • Team up with colleagues and other team members
  • Developing and coaching new employees

Skills

  • Logical thinking and having excellent problem-solving abilities
  • Excellent communication skills to customer and headquarter
  • Being organized and proactive
  • Being self-motivated and enthusiastic
  • Having good knowledge about computer’s software and hardware
  • Good English skills, Chinese would be a plus
  • Physical and mental capabilities required
  • Being able to travel frequently

Education/Experience:

  • Biochemical/Electrical/mechanical engineering background
  • 3+ years job experience in servicing biomedical equipment, preferred molecular biological or equivalent instrumentation with high complexity
  • Prior knowledge and experience in Genetics, Molecular Biology or Bioinformatics preferred
For interested applicants, kindly send your updated resume to Derek Li at DerekL@charterhouse.com.sg

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