Group Director of Technology Services (System Integrator)

Job description

Responsibilities:

• Responsible for the Group Solutions Deployment and Maintenance Services P&L, managing the billable staff, i.e. billable consultants, engineers and project management team

• Responsible for people management, including staff performance KPI setting, performance reviews and people development

• Manage the Group operations, including pre-sales support, post-sales consulting delivery, project management and day-to-day maintenance support services:

  • Scheduling, assigning and planning of resources

  • Managing and tracking of project cost

  • Work with 3rd parties – contractors, vendors and partners

  • Build team competencies, training of staff in both technical and soft skills

  • Keeping the team abreast of technology development

  • Develop and maintain market best practice in service delivery

• Responsible for service creation and provision. Lead, coordinate and managing team for specific opportunity

• Responsible to develop solutions in conjunction with sales and other team members

• Design reliable solutions to meet the needs of the business customers

• Responsible to position consulting & engineering services as required to strengthen relationship with customers by demonstrating Company’s ability to bring intellectual value and advisory; providing resolution for customers through quality analysis in partnership with customers

• Understand the customers’ business and IT strategy; map these requirements to industry trends, as well as with existing customer requirements where Company’s solutions have helped provide value.

• Deliver consistent high performance and services with existing customers to reinforce Company’s branding and gain business advantage in leveraging on customer references.

• Look to identify and manage third parties that add value to proposed solutions position Company as the strategic integrator providing a unique value proposition for our customers

Requirements:

• Degree in Computer Science, Communications, IT or other relevant field (or equivalent) with minimum of at least 10 years experience in network services and experience in consultative selling and relationship management within multi-national companies.

• Ability to

  • Engage and partner with customer and internal staff as required.

  • Work in a virtual team environment.

  • Identify and qualify revenue generating opportunities.

  • Draw upon experience and relationships to gain access to new accounts.

• Experience in creating solutions for customers based on their business and IT initiatives rather than on an individual company’s product offering.

• Proven track record in managing a Service Delivery team and achieving services quota.

• Good understand of all below technology domain;

  • Network & Security

    • Wired and Wireless

    • LAN Switching

    • WAN Routing & Optimization

    • Firewall, IPS, VPN

    • Threat Management

    • Network Management

  • Unified Communication

    • TDM Voice Technology

• IP Telephony

• Contact Centre

• Conference Solution

• Video Solution

• System & Storage

  • Server – Intel and RISC

  • Operation System – Window, Unix, Linux

  • Virtualization – VMWare, Critix & Microsoft

  • System Utilities

  • System Management

• Strong customer service attitude.

• Strong presentation skills.

• Results oriented.

• Excellent diagnostics skills and good ability to resolve problems quickly.

• People management skill.

• Good conflict management and negotiation skill.

• PMP and ITIL certified preferred.

EA License no: 16S8066 | Registration no: R1110355

Only successful candidates will be notified.