Implementation Specialist (Project management)

Job description

Implementation Services organization is to manage the successful implementation of our data center and security offerings.   As a Implementation Specialist you will manage the implementation of multiple projects requiring the coordination of technical teams that provision and implement client solutions. You will also function as the single point of contact in which clients will interface through the implementation lifecycle.

Essential Duties:

• Manages IT implementation projects for small to medium-sized solutions.  Project management duties include validating technical requirements, conveying work plan tasks to technical personnel, provisioning equipment, and communicating solution status to clients.

• Inspects technical documents for standard solutions.  Ensures that minimum requirements are met to start up and complete the implementation lifecycle – from validating requirements to provisioning and coordinating build activities, and closing the project via client signoff. This includes following the defined protocol when needing to cancel orders or place orders on hold when requirements are not met.

• Plans and facilitates kickoff meetings involving multiple stakeholder groups.  This activity involves allocating engineering and technical resources and reviewing simple technical documents with stakeholders regarding small to mid-sized solutions. 

• Manages client expectations by educating clients on implementation activities and communicating solution status.

• Documents project information for small-medium size projects. This involves recording implementation activities and miscellaneous notes in  business applications in a manner that provides ample information needed to ensure a seamless client experience across all functions.

Basic Qualifications:

• 2-3 years of experience managing projects or ability to exhibit project management fundamentals

• 2-3 years of experience in IT or other relevant industry

• Knowledge of  products and processes preferred

• Demonstrated project management skills; must have experience in establishing timelines, detailed reports and executive summaries

• Self-starter, who is results oriented, entrepreneurial and resourceful

• Must be proficient in Microsoft Excel and Word

• Strong communication skills (oral and written)

• Bachelor’s Degree in Information Technology or 2+ years of relevant industry experience preferred

Please send your resume in word format with your current and expected salary to yvonnet@charterhouse.com.sg

EA License no.: 13C6338 I Reg no.: R1110355