Network support associate / Junior sales engineer

Job description

Responsibilities:

• SE Support: Help primary account Sales Engineers and Solutions Architects to further their contributions to the Company’s financial success.

• Quotation: Create quotations for network solutions, working closely with the account Sales Engineers/ Solutions Architects and Account Directors.

• Manage post-sales engineering packages to further enhance the Company's customer experience.

• Provides technical audits in support of identifying revenue generating opportunities.

• Provides process management and customer engagement for transactional tasks that are fundamental to a positive customer experience.

• Helps primary account sales engineers further their contributions to the Company’s financial success.

Requirements:

• Bachelor's Degree in Engineering, Technical or similar

• At least 2 years’ of relevant experience in network engineering technologies preferably in telecommunications industry.

• Communication: Intermediate written and verbal communication skills. Must have the ability to build relationships over the phone. Must have a proactive communication style ensuring timely status of projects to account team and customer. Must be able to develop relationships and communicate with customer technical staff.

• Technical Skills: Basic working understanding of voice/data/internet applications, communications technology, and network design. Basic understanding of technical terminology related to company products and services. Requires general knowledge of voice and data communications equipment. Basic understanding of sales cycles and the solution selling process, preferably at multiple levels, i.e., Internet and Enterprise. Basic level presentation skills.

• Problem Solving: Intermediate analytical skills. Must be able to work through complex issues with a methodical approach.

• Work Style: Ability to work independently and as part of a team. Ability to work under pressure with tight deadlines. Ability to work on multiple projects simultaneously. Must be detail oriented.

• Computer Skills: Intermediate MS Office Suite knowledge and usage. Ability to learn internal company systems, such as Siebel, Granite, and Network Engineer.

• Business Acumen: Must have a basic understanding of company financial measures. Must have a basic understanding of telecommunications industry and sales cycles.

• Ability to travel as needed

Please send your resume in word format with your current and expected salary to yvonnet@charterhouse.com.sg

EA License no.: 13C6338 I Reg no.: R1110355