Job details
| Location: | |
| Job Type: | Permanent |
| Discipline: | |
| Reference: | SM/FT/POCB 1112C |
| Posted: | over 5 years ago |
| Consultant: | Fiona Tan |
| Consultant Email: | email Fiona |
| Consultant Phone: | +65 6950 0373 |
Job description
My client, within banking industry, is currently looking for a Product Owner to join them. This is a newly created role and will report to the Head of Service Design.
Responsibilities:
- Working closely with the team for the development of chatbot servicing strategy
- Serving as the key point of contact for both local and regional teams for implementation and/or enhancements requirements
- Identifying use cases for implementation of chatbot
- Improving chatbot experience and performance by conducting customer/staff immersions
- Conducting market research for upcoming technology and evaluate suitability for the business
Requirements:
- Degree qualified with 6 to 10 years experience; PMP/Design Thinking/LEAN metholody certificates added advantage
- Strong understanding of chatbot operating models
- Good understanding of contact/call centre platforms
- Experience in customer journey mapping and design
EA Licence No: 16S8066 | Registration No: R1329129