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Product Owner, Chatbot

Job details

Location: Singapore
Job Type: Permanent
Discipline:
Reference: SM/FT/POCB 1112C
Posted: 3 months ago
Consultant: Fiona Tan
Consultant Email: email Fiona
Consultant Phone: +65 6950 0373

Job description

My client, within banking industry, is currently looking for a Product Owner to join them. This is a newly created role and will report to the Head of Service Design.

Responsibilities:

  • Working closely with the team for the development of chatbot servicing strategy
  • Serving as the key point of contact for both local and regional teams for implementation and/or enhancements requirements
  • Identifying use cases for implementation of chatbot
  • Improving chatbot experience and performance by conducting customer/staff immersions
  • Conducting market research for upcoming technology and evaluate suitability for the business

Requirements:

  • Degree qualified with 6 to 10 years experience; PMP/Design Thinking/LEAN metholody certificates added advantage
  • Strong understanding of chatbot operating models
  • Good understanding of contact/call centre platforms
  • Experience in customer journey mapping and design

EA Licence No: 16S8066 | Registration No: R1329129

This job has expired!