Senior Customer Success Manager – Seoul, Korea

Job description

Our client is the most complete SAAS based social media management system for the enterprise. It is currently working with 50 percent of the Fortune 50, 9 of the world’s 10 most valuable brands, and many other beloved companies across every vertical in the world. The primary responsibility of this role is to link between company and their customers in Seoul to help them achieve their desired business goals

To be successful, individual must possess:

• 8 years of relevant work experience in B2B SaaS customer success, account management, or a strategic consulting organization
• Prior knowledge of social media marketing and advertising technology
• Comfort with preparing and delivering formal executive business reviews (EBR) to senior-level executives, with a focus on project-specific milestones and customer health
• Experience using customer success software, Social Media Marketing (Adobe), CRM software (ideally Salesforce), and Google Applications (Docs, Sheets, Slides)
• Empower enterprise customers to improve their customers' digital experiences and achieve business objectives through the adoption of our platform
• Increase renewal rates, drive adoption, improve customer satisfaction, and cultivate advocates to generate new business
• Serve as the internal voice of the customer and advocate for your clients' needs (services, support, product management, executive alignment)
• Drive to continuously improve Client Services across the company by helping to create a company-wide culture focused on customer success and client delight across the organization (Marketing, Product, Sales, Finance, Executive)
• Excellent English verbal and written communication skills
• Bachelor's or Master's degree from a top college or university, or relevant experience
• Proficiency in English and Korean languages

Only successful candidates will be notified

For interested applicants, kindly send your updated resume to ArulS@charterhouse.com.sg or reach him at +65 8230 7230

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