Job details

Location: Singapore
Job Type: Permanent
Reference: BF/CT/SIMB/05102023C
Posted: about 2 months ago
Consultant: Clarice Tan
Consultant Email: email Clarice
Consultant Phone: +65 6950 0396

Job description

​We are hiring for an established Bank, with APAC presence.

Be a part of the Information Technology Services team.

With the expansion and growth plans, they are planning to expand the team, as they embark on their journey to Digitalisation and Cloud.

This will be a senior position within the incident management team, where they will be responsible for end-to-end incidence response. Where they own and drive incident response and resolution activities, deliver information or decide on the best course of action.


  • Lead the Application Support Teams, and ensure team members focus on their parts of incident response and resolution process.

  • Oversee the recovery process and establish a clear chain of authority and responsibility.

  • Responsible for case management and collecting & analysing of information on risks to prevent recurrence.

  • Work with Technical and Application Teams to identify the root cause of incident, recommend system, service and business recovery options, as well as preparation of technical incident report.

  • Work with technical teams to identify temporary workarounds and determine estimation time on resolution

  • Document a clear trail of events, work with recovery and operations teams to deliver documentation and reporting and ensure the team works towards a timely resolution.

  • Chair the incident and problem review meetings

  • Attend post incident review meeting together with Business Incident Manager to report root cause and preventive measures taken to senior IT management and business management.

  • Be the key point of contact for coordination and communication for technology team

  • Take ownership and perform controlled resolution of incidents and problems working with Business Incident manager, within defined SLAs

  • Timely determine the severity and impact of the incident and escalate/communicate to stakeholders


  • At least 10 years of experience working in a Bank or financial institute.

  • Hands on experience in managing Service, Change and Incident management.

  • Experience in managing “End user” Support, Applications and Infrastructure services.

  • Possess good people management skills across all levels with the ability to manage multiple support pillars to identify root cause of the incidence.

  • Ability to prioritise and multitask when managing incidences with multiple layers.

Please contact Clarice Tan at +65 6950 0396 or for a confidential discussion.

EA License no: 16S8066 | Reg no.: R1442954

Only successful candidates will be notified.

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