Senior Specialist Workflow & IT

Job details

Location: Singapore
Job Type: Permanent
Reference: HLS/YT/SSWI/180320C
Posted: about 1 year ago
Consultant: Yen Tan
Consultant Email: email Yen
Consultant Phone:

Job description


Pre-sales phase:

  • Leads customer projects including following tasks from sales phase to after sales phase
  • Pre-sales phase presentation support
  • Supports on request with demos and expertise on Lab organization
  • Creates concepts for workflow, lab organization and connectivity
  • Determines customer experience/skills to determine training needs

Implementation phase:

  • Customer workflow assessment & optimization
  • Communicate with customer on installation requirements and plan
  • Integrates new IT solution into existing or new workflow
  • Installs IT solution, connects instruments, host and verifies connectivity together with service and application representatives
  • Installs, configures and tests software/hardware systems at customer site
  • Provides trainings to customers
  • Provides timely troubleshooting support
  • Ensuring contact with the global support organization and product management team for enhancement development


  • Bachelor’s degree (or high-diploma holder with commensurate experiences) in Information Technology , Computer Science or equivalent
  • Relevant experience in technical support and network administration
  • Hands-on experience in Windows Servers, Windows PC, MS Office, LAN, VLAN, WLAN and TCP/IP networking
  • Proficient in Microsoft SQL server or the other database administration and management
  • Experience in managing routers and firewalls
  • Good problem solving and interpersonal skills
  • Self-motivated fast learner with passion on new technologies and strong sense of responsibility
  • Proficient in spoken/written English
  • Team player who can work smoothly with internal associates, customers and end-users
  • Experience in Lab information Systems or similar within a clinical environment (i.e. hospital, laboratory, university) is an asset
  • Commercial and client-oriented
  • Must be proficient in Windows and MS SQL
  • Hardware Experience/knowledge
  • Active Directory (Not compulsory but will be an asset)
  • VMWare (Not compulsory but will be an asset)

Please contact Yen Tan at +65 6950 0392 or for a confidential discussion

EA License no: 16S8066 | Registration no: R1982986

Only successful candidates will be notified.

This job has expired!