Service Engineer | Clinical Diagnostics

Job description

Job Summary

Our client is a well-known clinical diagnostics and life sciences MNC.

Job Description

Responsibilities

• Perform under pressure condition
• Delivery quality service to meet with internal KPI requirements
• Attend service calls to carry out instrument installation, corrective maintenance, preventative maintenance, modifications, upgrades, inspections, safety tests, check-ups, and various field service related activities
• Attend urgent service calls to maintain the operation of critical accounts during office and after office hours
• Prepare and submit field service reports, expense report, on-duty reports, and various service related reports
• Inform service admin of the daily service calls and task arrangements for effective manpower management
• Manage on-hand inventories at a cost efficient level
• Monitor and track the on-hand inventory to achieve zero discrepancy
• Sell service contracts, parts and PM kits
• Use and maintain the tools and equipment according to quality requirements
• Follow the quality and safety requirements while performing service tasks
• Work with coworkers as an efficient team
• Support other engineers in a proactive manner
• Handle escalated service calls and gather necessary resources and support to tackle it
• Provide service support to activities and events organized by inter-departmental parties
• Support new and/or additional product lines to cope with the development of the company
• Improve technical know-how and skill level in a proactive and continual way
• Respond and reply to customer enquiry
• Work in rotating night shift and standby on public holiday
   

Experience

• Degree or equivalent in Engineering
• At least 2 years’ experience in the same capacity in an international organization
• Ability to troubleshoot, investigate and resolve standard technical problems that may arise
• Respond to routine enquiries, prioritize service calls and tasks, escalate service calls and provide appropriate response and advice to customers when handling enquiries
• Ability to communicate effectively with both customers and colleagues to ensure customer satisfaction and develop skills and knowledge of the organization’s products and services by working closely with experienced engineers
   

Please contact Ewen Poh at +65 6950 0365 or charterhousehealthcare@charterhouse.com.sg for a confidential discussion

EA License no: 16S8066 | Registration no: R1550486

Only successful candidates will be notified.