Sr. Production Engineer (Trading Applications) – Hybrid | Taguig City, Philippines

Job description

We’re seeking an experienced Support Engineer to join a global financial technology organization that delivers mission-critical trading and market infrastructure solutions. Working within a collaborative support team, you will play a key role in ensuring the stability, performance, and reliability of business-critical trading applications used across multiple regions.

RESPONSIBILITIES:

• Monitor and support global trading applications, ensuring platform availability and operational stability.

• Investigate and resolve production incidents using structured troubleshooting, log analysis, and system diagnostics.

• Support critical operational processes, including Start of Day, End of Day, and trading environment readiness activities.

• Coordinate incident management activities, including major incident response, stakeholder communication, and recovery efforts.

• Participate in change and release processes, including deployment support, impact assessments, and post-release validation.

• Maintain and enhance monitoring, dashboards, and alerting capabilities to improve system visibility and reliability.

• Analyse recurring issues and contribute to long-term platform improvements through automation and process optimisation.

• Collaborate with Business, Operations, Development, and Infrastructure teams to deliver reliable production services.

• Contribute to the evolution of support practices toward Site Reliability Engineering (SRE) principles and operational excellence.

REQUIREMENTS:

• Experience supporting business-critical applications within financial services, trading environments, or other high-availability systems.

• Strong understanding of AWS services and cloud operations, including load balancing, failover, compute, and database services.

• Proven experience in incident management, root cause analysis, and production support.

• Ability to interpret application logs and diagnose complex backend issues.

• Knowledge of market data, trading workflows, messaging systems, or real-time transactional platforms.

• Experience with observability and monitoring tools such as Grafana, CloudWatch, ELK, or Splunk.

• Understanding of change management, deployment validation, and operational risk controls.

• Exposure to automation, reliability engineering, or SRE concepts, including observability, MTTD, and MTTR improvements.

• Familiarity with CI/CD pipelines, DevOps practices, and modern software delivery processes.

• Strong communication skills with the ability to engage effectively with both technical and business stakeholders.

• Bachelor's degree or equivalent combination of education and practical experience.

Please contact Ella Godinez at +63 908 872 6101 or EllaG@charterhouse.com.sg for a confidential discussion.

EA License no: 16S8066

Only successful candidates will be notified.