Technology Manager, SEA + Taiwan

Job description

Our client is a Lifesciences MNC

Responsibilities:

• Lead the team to interface between the commercial sales organization (account managers), the internal source base within the company, possible third-party partners/suppliers, and the end-user/customer
• Ensure optimal utilization of appropriate technologies, products and services to support customers within their cell line & medial development, manufacturing processes (ie. design and development, optimization and scale-up, installation and validation)
• Lead the team in the Southeast Asia Taiwan region and ensure alignment with the commercial sale team to ensure we deliver on our corporate commitments and ensure our customers achieve their critical success factors in terms of meeting their business goals
• Supporting and enhancing sales processes & enhancing market efforts by:
  • Lead and manage Cell Culture & Purification and Pharma Analytic technical team to provide excellent support to internal and external customers
  • Develop and grow the skillset and competency of the team to meet the expectation of the job
  • Develop career growth for the team
  • Acting as primary field technical interface between the Sales team and the Customer focused on Cell Culture products (Cell line & Media development services; cell lines and media; supplemental feeds; sera; custom media services etc)
  • Providing effective value-added solutions on design and development, optimization, consultation, technical support, and troubleshooting
  • Providing & delivering high calibre technical presentations that complement Commercial Sales activities
  • Leading technical product specification & application discussions with clients & prospective prospects
  • Assisting with customer surveys, inquiries and product briefs; conducting process mapping activities, collaborating & making recommendations to clients on potential process improvements through utilization of company’ technologies & concepts
  • Utilizing inter-company experts and resources to recommend technical applications and process development studies
  • Recommending how products & business systems can be improved
  • Informing Marketing and Product Management of new technologies that could complement the existing range from the perspective of identified customer needs
  • Providing the necessary voice of the customer (VOC) to the appropriate levels within Product
  • Management for all products and services
  • Sustained evaluation and awareness of competitor activities & innovations within the marketplace in general & ensuring that relevant information is circulated within the organization
  • Providing effective training activities & workshops on the application & capabilities of cell culture & PPA product portfolio
  • Supporting Commercial Sales activities in providing customer technical support and product troubleshooting
  • Assist with customer complaints and investigation activities by providing necessary technical data and feedback to Sales Support, Product Management, Quality Assurance and R&D as appropriate
  • Leading on all aspects of qualification/validation studies & programs initiated with the clients in collaboration with internal functional groups, as may be applicable

• Master’s or PhD Degree in a life science or related field with minimum 7-10 years of experience working in the Biotech/Biopharmaceutical industry
• Direct and remote team management experience of more than 5 years
• Detailed knowledge of bioprocess workflow
• Good understanding of processes and applications used within the Biopharmaceutical, Biotech, human and animal vaccine, therapeutic protein and biosimilar industries
• Comprehensive understanding with proven operational and technical experience utilizing CHO Lines, resins and affinity column within the industry
• Comprehensive knowledge & understanding of cGMP & other regulatory guidelines combined with applicable understanding of the business and financial aspects of the Biopharmaceutical manufacturing industry including the ability to apply that understanding in making sound business decisions
• Leadership capabilities combined with excellent communication & presentation skills
• Exceptional project management skills combined with the ability to multi-task effectively
• Highly motivated and self-directed requiring minimal supervision including the ability to work on multiple projects
• Excellent team-working skills
• Ability & willingness to work across professional & cross-functional teams
• Excellent computer skills including experience of Microsoft Office (Word, Excel, PowerPoint, & Project)
• Willingness to travel up to 60% of time
• To be conversant in English is a must and in Mandarin a plus