Job details
| Job Type: | Permanent |
| Discipline: | |
| Reference: | BF/EG/TTSA/29062026C |
| Posted: | 13 days ago |
| Consultant: | Ella Godinez |
| Consultant Email: | email Ella |
| Consultant Phone: | +63 908 872 6101 |
Job description
The Trading Tech Support Analyst is responsible for providing first- and second-line support for electronic trading platforms, ensuring seamless trade execution, platform stability, and exceptional service to internal and external stakeholders. The role also involves mentoring junior team members, leading operational improvements, and supporting business-critical trading operations.
RESPONSIBILITIES:
Provide L1/L2 support for electronic trading platforms and investigate production incidents
Monitor system performance, troubleshoot technical issues, and resolve trade-related queries
Support software deployments, platform upgrades, and production releases
Partner with traders, brokers, business users, and external clients to resolve operational issues
Maintain platform configurations, client accounts, and system documentation
Lead process improvement initiatives and mentor junior team members
Work with third-party vendors and internal technology teams to support trading platforms
Ensure compliance with operational controls, risk policies, and regulatory requirements
REQUIREMENTS:
Experience supporting trading platforms
Strong troubleshooting and incident management experience in a technical support environment
Understanding of trade flows, financial markets, or trading systems
Experience with log analysis, XML, ServiceNow, or similar support tools
Excellent communication and stakeholder management skills
Experience within financial services, capital markets, investment banking, or trading environments is highly preferred
SKILLS AND COMPETENCIES:
Strong analytical and problem-solving skills
Ability to perform under pressure in a fast-paced, business-critical environment
Client-focused with excellent interpersonal skills
Highly organized with strong attention to detail
Leadership or mentoring experience is an advantage
Proactive mindset with a passion for continuous improvement
Please contact Ella Godinez at EllaG@charterhouse.com.sg for a confidential discussion.
EA License no: 16S8066
Only successful candidates will be notified.