APAC Field Service Engineer, Flow Cytometry (Senior level)

Job description

Client is an MNC. Home based position.

Responsibilities:

• Install, troubleshoot and repair flow cytometers and Company Upgrade products with proficiency in a timely manner.
• Work professionally and courteously as an individual with Company’s customers in continuous support of Company’s reputation of service excellence.
• Identify customer needs and contribute to improvements in Company products.
• Manage the daily schedule to ensure appropriate priority is placed upon urgent customer needs while setting customer expectations for issues of less urgency.
• Customer Management through telephone technical support, service visit scheduling, product problem information gathering, fault isolation, corrective action, and site visit closure with high quality and efficiency.
• Complete all Business related transactions to include Field Service Reports, Instrument Qualification Reports, Parts Return Tags, and Travel Expenses in a timely manner with high accuracy.
• Manage personal Service spare parts inventory to ensure accuracy and currency on a regular basis.
• Be able to travel regionally (Within Asia) on short notice.

Requirements:

• Bachelor's degree in Life Sciences, Engineering, or technical Military service preferred.
• 4-year Previous experience in Flow Cytometry in a lab setting is a plus, but not required.
• Previous experience in Flow Cytometry Repair is a plus, but not required.
• Work experience with the repair or service of electrical or mechanical equipment is preferred. Ability to learn new technologies quickly and skills in troubleshooting intra-connected complex systems is essential. Familiar with the Microsoft Office suite of programs. Ability to travel domestically and internationally up to 75% of the time.
• Ability to manage a rapidly changing schedule.
• Ability to function with minimal written resources is essential.
• Excellent interpersonal and customer service skills are essential.
• Good organizational and time management skills.

Please contact Kelvin Pang at +65 6950 0364 or charterhousehealthcare@charterhouse.com.sg  for a confidential discussion

EA License no: 16S8066 | Registration no: R1325516

Only successful candidates will be notified.