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Banking & Financial Services

First VP, Business Analyst (CRM) – Group Retail Channels

Job details

Location: Singapore
Job Type: Permanent
Discipline:
Reference: BF/DE/FVPBACRMGRC/28102022C
Posted: about 1 month ago
Consultant: Devin Eng
Consultant Email: email Devin
Consultant Phone: 6950 0356

Job description

​RESPONSIBILITIES:

Requirements Analysis & Elicitation

  • Collaborate with BU Specialists to elicit and review business requirements

  • Analyse and document the "to be" business and operations processes based on the agreed requirements and / or function points, perform impact assessment

  • Be responsible to analyse and define detailed functional and non-functional requirements based on business requirements

  • Monitor and manage risks /issues related to requirements and scope creep

  • Write business functional release notes and contribute to deployment plan

Team Collaboration

  • Transition functional and non-functional requirements to System Analysts, and ensure a clear and complete understanding of the requirements

  • Work with Test Manager to translate business requirements into test scenarios

  • Facilitate / provide "Train the Trainer" on application enhancements

  • Testing & Scope Management

  • Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)

  • Perform impact assessment and estimation for Project Change Request

REQUIREMENTS:

  • At least 10 years of relevant banking and/or consulting experience and Process Re-engineering

  • Understanding of technology and operational processes across functions / departments in the bank/market.

  • Strategic forward thinking approach to challenges with outstanding communications, influencing, negotiating and persuasion skills

  • Understanding and proven experience in CRM systems

  • Experienced in either Siebel CRM Financial or MS Dynamics CRM (Sales and Servicing Module) is a plus

Please contact Devin Eng at +65 6950 0356 or DevinE@charterhouse.com.sg for a confidential discussion.

EA License no: 16S8066 | Reg no.: R1980261

Only successful candidates will be notified.

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Image 2022 02 26 T04 56 26