First VP, Business Analyst (CRM) – Group Retail

RESPONSIBILITIES:

Requirements Analysis & Elicitation

Collaborate with BU Specialists to elicit and review business requirements
Analyse and document the "to be" business and operations processes based on the agreed requirements and / or function points, perform impact assessment
Be responsible to analyse and define detailed functional and non-functional requirements based on business requirements
Monitor and manage risks /issues related to requirements and scope creep
Write business functional release notes and contribute to deployment plan

Team Collaboration

Transition functional and non-functional requirements to System Analysts, and ensure a clear and complete understanding of the requirements
Work with Test Manager to translate business requirements into test scenarios
Facilitate / provide "Train the Trainer" on application enhancements
Testing & Scope Management
Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)
Perform impact assessment and estimation for Project Change Request

REQUIREMENTS:

At least 10 years of relevant banking and/or consulting experience and Process Re-engineering
Understanding of technology and operational processes across functions / departments in the bank/market.
Strategic forward thinking approach to challenges with outstanding communications, influencing, negotiating and persuasion skills
Understanding and proven experience in CRM systems
Experienced in either Siebel CRM Financial or MS Dynamics CRM (Sales and Servicing Module) is a plus

Please contact Devin Eng at +65 6950 0356 or DevinE@charterhouse.com.sg for a confidential discussion.

EA License no: 16S8066 | Reg no.: R1980261

Only successful candidates will be notified.

First VP, Business Analyst (CRM) – Group Retail Channels