National Service Manager, Malaysia (Patient Monitoring & Life Support) (based in Malaysia)

Job description

Our client is one of the leading global providers of medical devices and solutions

Responsibilities:

• Fully understand the market, develop the corresponding national service strategy according to market competition and customer demand, and effectively implement strategy
• Make the service to be one of the company's competitive advantages
• Formulate channel planning and management strategies, review, supervise and assist in channel development
• Plan, coordinate and allocate service resources, improve service personnel skills, and achieve customer satisfaction
• Insight into the needs of customers, develop the corresponding value-added service strategy
• Increase customer stickiness in the basic of completion of regional value-added service tasks
• Establish cross-departmental communication channels and mechanisms, coordinate the relationship with all departments, and ensure satisfaction of internal and external customer
• Timely and effectively communicate the company's cultural values, identify the strengths and weaknesses of employees, and promote the development of employees and the team by delegating responsibilities

• 5-10 years working experience in medical industry, MNC is preferred
• More than 5 years of profession management experience
• Team management skills; Business management skills; Communication and collaboration
• The ability to explore customer needs; Excellent communication and coordination skills; Good system and logical thinking ability; Good innovation ability; Ability to adapt and integrate across cultures
• Bio-medical engineering; Patient monitoring/anesthesia machine/critical care products/ surgical products background

Please contact Angel Fu at +65 6950 0358 or charterhousehealthcare@charterhouse.com.sg for a confidential discussion.

EA License no: 16S8066 | Registration no: R1983939

Only successful candidates will be notified.