Regional Sales Force Effectiveness (SFE) Manager

Job description

Our client is a pharmaceutical MNC.

Responsibilities

• Work with Regional SFE Lead & Teams to drive best-practices in Sales & Marketing Excellence - demonstrate stepwise improvements in the efficiency and effectiveness of regional Sales resources
• Supporting and implement selected core capabilities which countries are expected to adopt or develop
• Active Management of Agreed SFE KPIs
  • Monitor country performance against agreed Salesforce KPIs, and work with countries and the Region to identify opportunities for improvement
  • Support the RSFEL in the preparation and presentation of SFE KPIs to Regional Senior Leadership
  • Actively work with AP BI (Business Intelligence) to manage the current Dashboard and CRM system, related internal process
• Sales Incentives
  • Actively manage downstream adoption of Incentives Principles by Countries and support countries in closing gaps
  • Actively work with external vendor to monitor the status of the country as well as outstanding open items
• Segmentation and Targeting
  • Support the RSFEL and country to drive differentiated investment (effort, messaging, channels) in high potential customer segments – ensure that each country has a realistic short and medium-term plan for improvement in targeting effectiveness
• Salesforce Capabilities
  • Ensure that each country actively manages call quality
  • Ensure that each country actively manages both quantum and quality of coaching
  • Ad-hoc capabilities which RSFEL can draw from the SFE diagnostic and expert consultancy
  • CRM management & deployment, provide hands-on support to Countries in tactical deployment of Cornerstone solution
  • Provide direction of SFE, undertake additional project work where cross-functional capabilities, expertise or data are required

Requirements

• Bachelor's Degree in related field with 10 years experience managing large to midsize projects and/or programs of increasing complexity required
• Green belt or Black belt or Scrum Master certification Preferred
• Proven expertise in usage of MS Office Suite
• Excellent documentation and communication skills and interpersonal relationship skills
• Strong leadership skills and ability to influence change
• Experience within a regulated environment
• Ability to manage competing priorities in a fast paced environment

Please contact Kelvin Pang at +65 6950 0364 or charterhousehealthcare@charterhouse.com.sg for a confidential discussion

EA License no: 16S8066 | Registration no: R1325516

Only successful candidates will be notified.