Service Manager, Diagnostics, SEA: Diagnostics MNC

Job details

Location: Singapore
Job Type: Permanent
Reference: HCLS/KP/SMDSEA/100818C
Posted: over 2 years ago
Consultant: Kelvin Pang
Consultant Email: email Kelvin
Consultant Phone:

Job description

Our client is a key player in Clinical Diagnostics area.


Economic Management

  • Develop a service business plan including forecast and analysis of cost and income of respective products. Analyse cost and income and take actions in order to meet business objectives

Service Management

  • Create awareness of value-added features of equipment/ machine services and formulate service agreement pricing and strategies in order to increase service sales

New Equipment/ Machine

  • Measure the potential service profits of new equipment/machine u birder to recommend appropriate charges for the service agreements and develop income generating programs


  • Disseminate technical newsletters, bulletins and manuals in order to present the features advantages and benefits of service to the customer

Service Management and Control

  • Evaluate product data and establish service methods and polices in order to maximize service quality and minimize service cost and ensure the compliance to warranty and control parts procedures as well as being appointed the contact person for GDPMDS service related issues and field safety corrective action procedures in the position of an internal auditor

Technical Training

  • Establish technical training procedures which include custodies and technical publications in order to ensure service standards exceed customers’ expectations at minimum costs

People Development and Management

  • Recruit, manage, train and develop direct reports in order to motivate and retain employees to perform effectively

ISO Quality Procedures

  • Develop, implement and responsible for relation ISO Quality Procedures in order to ensure service functions are in compliance in the required standards


  • Compliance to regulatory, international and company’s EHS requirement


  • Degree or equivalent in Electronic Engineering
  • At least 7 years’ experience in the same capacity in an international organization
  • Experienced in Medical Device or Clinical Diagnostics Devices
  • Resource planning and scheduling
  • Customer service and quality standards
  • Knowledge of technical and engineering aspects of the products as well as the service standards/ contract requirements
  • Travelling regionally

EA License no: 16S8066 | Registration no: R1325516

Only successful candidates will be notified.


This job has expired!