Director of Network, Infrastructure & Operations

Job description

​Hiring: Director of Network, Infrastructure & Operations

Make an Impact

This is a leadership opportunity within a technology-driven organization delivering network infrastructure and connectivity services. As the Lead of Technical Operations, you will be leading operational stability and service continuity across mission-critical platforms.

You’ll be entrusted with managing service performance, leading network incident response, and leading technical teams across diverse domains such as IP networks, cloud, transport, and security.

What You’ll Be Doing

• Lead Operations: Manage a technically diverse team responsible for infrastructure performance, operational support, and real-time service assurance.

• Ensure Availability: Own incident response and fault resolution processes, ensuring rapid recovery and root cause elimination with full SLA compliance.

• Act as Escalation Authority: Be the primary escalation contact for critical technical disruptions; maintain availability for high-priority events 24/7.

• Drive Improvement: Use data and diagnostics to spot trends, mitigate recurring issues, and implement changes that enhance network reliability.

• Oversee Change Management: Collaborate on planned upgrades, deployments, and transitions to minimize risk and optimize platform health.

• Vendor & Partner Oversight: Coordinate third-party support and maintenance activities, ensuring operational standards are consistently met.

• Financial Responsibility: Manage operational budgets, control costs, and allocate resources based on current performance and future growth.

Who You Are

• Experienced Leader: You have more than 10 years of experience and bring minimum 6 years in senior roles within technical operations or network infrastructure management, preferably in telco, ISP, or mission-critical enterprise environments.

• Technically Grounded: Solid grounding in IP networking, fibre infrastructure, optical transport systems (e.g., DWDM), and enterprise connectivity technologies (Metro-E, VPNs).

• Cloud & Security Aware: Working knowledge of public/hybrid cloud infrastructure, platform diversity (Windows, Linux, VMware), and enterprise-grade cybersecurity tools (firewalls, IDS/IPS, VPNs, etc.).

• Tool-Savvy: Familiar with network monitoring platforms (NMS/OSS) and fault management systems used in 24/7 operations environments.

• Customer-Centric: Strong communication and service management skills, with a focus on ensuring an exceptional technical experience for internal and external stakeholders.

• Crisis-Ready: Calm under pressure, decisive in emergencies, and quick to mobilize resources for resolution and recovery.

Why Consider This Role?

• Lead a high-performing team and own the end-to-end delivery of critical technical services.

• Shape the systems and standards that will support digital infrastructure and secure connectivity for years to come.

Please contact Sheralynn Tjioe at SheralynnT@charterhouse.com.sg for a confidential discussion.

EA License no:16S8066 | Reg no.:R1878306

Only successful candidates will be notified.