Head - Retail Banking Operations Excellence

Job description

​We are seeking a highly experienced and motivated individual to join our client, a regional bank as the Retail Banking Operations Excellence Head. In this role, you will be responsible for leading and driving operational efficiency and effectiveness across the retail banking operations. You will play a key role in ensuring that the operations are optimized to deliver exceptional customer service, minimize risk, and achieve operational excellence.

RESPONSIBILITIES:

• Develop and implement strategies to enhance operational efficiency and effectiveness within the retail banking operations department.

• Identify and analyze key performance metrics to measure operational performance and identify areas for improvement.

• Lead process improvement initiatives to streamline operations, reduce costs, and enhance customer experience.

• Collaborate with cross-functional teams, including IT, risk management, compliance, and customer service, to ensure alignment and effective implementation of operational strategies.

• Provide leadership and guidance to a team of operations professionals, fostering a culture of continuous improvement and excellence.

• Stay up-to-date with industry trends, regulatory changes, and technological advancements to identify opportunities for process optimization and automation.

• Conduct regular performance reviews, provide feedback, and mentor team members to develop their skills and capabilities.

• Develop and maintain strong relationships with internal stakeholders and external partners to drive collaboration and achieve operational objectives.

REQUIREMENTS:

• Bachelor's degree in business, finance, or a related field. A Master's degree is preferred.

• Extensive experience (8+ years) in retail banking operations, with a strong focus on operational excellence and process improvement.

• Proven track record of successfully leading operational transformation initiatives within the banking or financial services industry.

• Deep understanding of retail banking products, processes, and regulations.

• Strong analytical skills with the ability to identify patterns, trends, and opportunities for improvement.

• Excellent leadership and people management abilities, with the capacity to motivate and inspire a team.

• Exceptional communication and interpersonal skills, with the ability to collaborate effectively across various levels of the organization.

• Project management certification (e.g., PMP, Six Sigma) is highly desirable.

• Proficiency in using data analysis tools and project management software.

If you are a results-driven individual with a passion for operational excellence and a strong background in retail banking operations, we invite you to apply for the position of Retail Banking Operations Excellence Head.

Please email your resume to Angelica DY at AngelicaD@charterhouse.com.sg for a confidential discussion.

EA License no: 16S8066 | Registration No: R1110125

Only shortlisted applicants will be notified.