Head of Operations and Governance

Job description

​Are you an experienced Banking Operations leader ready to take ownership of a high-performing team and drive innovation in payments processing?

This is a senior leadership role responsible for driving operational excellence, risk and control governance, digitalisation initiatives, and people development within a large-scale wholesale banking environment.

RESPONSIBILITIES:

• Maintain a high standard of operational risk management to protect both customer and organisational interests

• Manage key risk indicators and ensure timely escalation of issues to senior management where required

• Investigate discrepancies, exceptions and non-compliance and drive corrective actions

• Oversee daily operations to ensure efficient, accurate and timely delivery of products and services in accordance with SLAs, KPIs and approved SOPs

• Represent the team in management, governance and stakeholder meetings

• Build, lead and sustain a high-performance and motivated team

• Identify and drive opportunities to improve productivity, efficiency and service quality

• Lead automation, straight-through processing (STP) and digitalisation initiatives

• Lead and participate in projects and cross-functional initiatives, ensuring milestones and deliverables are met

REQUIREMENTS:

• 15+ years of experience in wholesale banking operations, with strong exposure to Corporate Internet Banking and eServices setup and maintenance.

• Strong understanding of wholesale banking products, processes, risks and operational controls

• Proven leadership and people management experience

• Strong knowledge of risk management, controls, information security, and regulatory requirements (e.g. MAS and international standards)

• Proven leadership in risk management, operational controls, and regulatory compliance.

• A forward-thinking mindset with a passion for process re-engineering, automation, and data-driven transformation.

• Excellent stakeholder management, communication, and presentation skills.

• A leader who inspires confidence, drives results, and builds teams that deliver operational excellence.

Please email your resume to Shereen Tan at ShereenT@charterhouse.com.sg for a confidential discussion.

EA License no: 16S8066 | Reg no.: R1107874

Only successful candidates will be notified.