SVP, Programme Director – Client Lifecycle Management

Job details

Location: Singapore
Job Type: Permanent
Reference: BF/DE/SSVPPDCLM/10112023C
Posted: 8 months ago
Consultant: Devin Eng
Consultant Email: email Devin
Consultant Phone: 6950 0356

Job description

Roles & Responsibilities


  • Develop and execute a comprehensive programme strategy, aligning it with the bank's overall strategic goals

  • Define clear objectives, milestones, and deliverables for the CLM Transformation Programme.

  • Ensure the programme strategy is adaptable to changing business needs and market dynamics.


  • Oversee the planning, execution, and delivery of the CLM Transformation Programme, ensuring it is completed within scope, budget, and timeline.

  • Drive the implementation of CLM processes and technologies to enhance operational efficiency and improve client experience.

People & Talent

  • Build and lead a high-performing programme team, providing guidance, coaching, and development opportunities.

  • Foster a culture of collaboration, innovation, and continuous improvement within the programme team.

  • Identify and address any talent gaps, ensuring the right resources are in place to support the programme's success.

  • Contribute to process training and skills building initiatives, including the coaching and development of colleagues to support and accelerate the Agile Ways of Working.

Risk Management

  • Develop and implement robust risk management frameworks and processes to identify, assess, and mitigate programme risks.

  • Monitor and track programme risks and issues, ensuring timely resolution and escalation when necessary.

  • Collaborate with operational risk management and other 2nd Line teams to ensure compliance with internal policies, standards and regulatory requirements.

  • Governance

  • Ensure efficient effective governance structures and processes are established, in compliance with overarching Enterprise Change Management standards and other governance processes as appropriate

  • Driving transparent and effective Financial management, covering budgeting & forecast reporting and ensuring a robust Benefits Management framework is implemented

  • Perform tracking and monitoring with prompt course correction as required.

Regulatory & Business Conduct

  • Ensure the Programme adheres and delivers to all relevant regulatory requirements and industry best practices


  • 10+ years’ experience as a Programme Director/ Manager, with a strong track record of successfully delivering large-scale transformation programmes, preferably within the financial services industry.

  • 15+ years’ experience delivering change & transformation domain

  • Proven experience of managing large scale programmes

  • A results-driven professional who takes ownership to deliver, with a high level of flexibility and a preparedness to ‘roll up his/her sleeves’ to get the job done.

  • Proven success in holding individuals accountable for progress against agreed deliverables

  • Excellent leadership and communication skills, with the ability to influence and engage stakeholders at all levels (inc. C-Suite)

  • In-depth knowledge of Client Lifecycle Management processes, regulations, and industry best practices would be highly desirable

  • Strong knowledge of Programme Governance & delivery methodologies, including Agile

  • Strong project management skills, with a solid understanding of project management methodologies, tools, and techniques.

Please contact Devin Eng at for a confidential discussion.

EA License no: 16S8066 | Reg no.: R1980261

Only successful candidates will be notified.

This job has expired!