Roles & Responsibilities
Develop and execute a comprehensive programme strategy, aligning it with the bank's overall strategic goals
Define clear objectives, milestones, and deliverables for the CLM Transformation Programme.
Ensure the programme strategy is adaptable to changing business needs and market dynamics.
Oversee the planning, execution, and delivery of the CLM Transformation Programme, ensuring it is completed within scope, budget, and timeline.
Drive the implementation of CLM processes and technologies to enhance operational efficiency and improve client experience.
People & Talent
Build and lead a high-performing programme team, providing guidance, coaching, and development opportunities.
Foster a culture of collaboration, innovation, and continuous improvement within the programme team.
Identify and address any talent gaps, ensuring the right resources are in place to support the programme's success.
Contribute to process training and skills building initiatives, including the coaching and development of colleagues to support and accelerate the Agile Ways of Working.
Develop and implement robust risk management frameworks and processes to identify, assess, and mitigate programme risks.
Monitor and track programme risks and issues, ensuring timely resolution and escalation when necessary.
Collaborate with operational risk management and other 2nd Line teams to ensure compliance with internal policies, standards and regulatory requirements.
Ensure efficient effective governance structures and processes are established, in compliance with overarching Enterprise Change Management standards and other governance processes as appropriate
Driving transparent and effective Financial management, covering budgeting & forecast reporting and ensuring a robust Benefits Management framework is implemented
Perform tracking and monitoring with prompt course correction as required.
Regulatory & Business Conduct
Ensure the Programme adheres and delivers to all relevant regulatory requirements and industry best practices
10+ years’ experience as a Programme Director/ Manager, with a strong track record of successfully delivering large-scale transformation programmes, preferably within the financial services industry.
15+ years’ experience delivering change & transformation domain
Proven experience of managing large scale programmes
A results-driven professional who takes ownership to deliver, with a high level of flexibility and a preparedness to ‘roll up his/her sleeves’ to get the job done.
Proven success in holding individuals accountable for progress against agreed deliverables
Excellent leadership and communication skills, with the ability to influence and engage stakeholders at all levels (inc. C-Suite)
In-depth knowledge of Client Lifecycle Management processes, regulations, and industry best practices would be highly desirable
Strong knowledge of Programme Governance & delivery methodologies, including Agile
Strong project management skills, with a solid understanding of project management methodologies, tools, and techniques.
Please contact Devin Eng at DevinE@charterhouse.com.sg for a confidential discussion.
EA License no: 16S8066 | Reg no.: R1980261
Only successful candidates will be notified.