SVP, Programme Director – Client Lifecycle Management

Job description

​Roles & Responsibilities

Strategy

• Develop and execute a comprehensive programme strategy, aligning it with the bank's overall strategic goals

• Define clear objectives, milestones, and deliverables for the CLM Transformation Programme.

• Ensure the programme strategy is adaptable to changing business needs and market dynamics.

Business

• Oversee the planning, execution, and delivery of the CLM Transformation Programme, ensuring it is completed within scope, budget, and timeline.

• Drive the implementation of CLM processes and technologies to enhance operational efficiency and improve client experience.

People & Talent

• Build and lead a high-performing programme team, providing guidance, coaching, and development opportunities.

• Foster a culture of collaboration, innovation, and continuous improvement within the programme team.

• Identify and address any talent gaps, ensuring the right resources are in place to support the programme's success.

• Contribute to process training and skills building initiatives, including the coaching and development of colleagues to support and accelerate the Agile Ways of Working.

Risk Management

• Develop and implement robust risk management frameworks and processes to identify, assess, and mitigate programme risks.

• Monitor and track programme risks and issues, ensuring timely resolution and escalation when necessary.

• Collaborate with operational risk management and other 2nd Line teams to ensure compliance with internal policies, standards and regulatory requirements.

• Governance

• Ensure efficient effective governance structures and processes are established, in compliance with overarching Enterprise Change Management standards and other governance processes as appropriate

• Driving transparent and effective Financial management, covering budgeting & forecast reporting and ensuring a robust Benefits Management framework is implemented

• Perform tracking and monitoring with prompt course correction as required.

Regulatory & Business Conduct

• Ensure the Programme adheres and delivers to all relevant regulatory requirements and industry best practices

REQUIREMENTS:

• 10+ years’ experience as a Programme Director/ Manager, with a strong track record of successfully delivering large-scale transformation programmes, preferably within the financial services industry.

• 15+ years’ experience delivering change & transformation domain

• Proven experience of managing large scale programmes

• A results-driven professional who takes ownership to deliver, with a high level of flexibility and a preparedness to ‘roll up his/her sleeves’ to get the job done.

• Proven success in holding individuals accountable for progress against agreed deliverables

• Excellent leadership and communication skills, with the ability to influence and engage stakeholders at all levels (inc. C-Suite)

• In-depth knowledge of Client Lifecycle Management processes, regulations, and industry best practices would be highly desirable

• Strong knowledge of Programme Governance & delivery methodologies, including Agile

• Strong project management skills, with a solid understanding of project management methodologies, tools, and techniques.

Please contact Devin Eng at DevinE@charterhouse.com.sg for a confidential discussion.

EA License no: 16S8066 | Reg no.: R1980261

Only successful candidates will be notified.